Returns
If for any reason you need to return an item, do not send it FedEx, send it via U.S. Postal Service, Registered Insured, with a Return Receipt Requested. You must have a return authorization code from our customer service department. Please refer to our Return Policy below for complete instructions.
Security
Noble House Jewelry stands behind their merchandise 100%. Although highly unlikely, if you are not happy with your selection, you may return it for a full refund within 30 days on website items only. Shipping charges cannot be refunded. All sales are final on any custom made, sized or special order items. No return or exchange can be offered on these type of items.
In order for us to process your return accurately and efficiently, we ask that you include with your merchandise a completed return form. Be sure to include all gem reports, appraisals and other paperwork sent to you with the item. All items returned must be in the same condition that they were shipped, undamaged and unused. We are not able to accept any jewelry items for return that do not have the original tags attached (have not been removed at any time). Call our customer service department at 913-491-4861, and ask for a return authorization code. Clearly print the code on the outside of the package. We are unable to process returns without the return authorization code. Do not mark on the package any such words as diamond, jewelry, or other words that would entice theft. We reserve the right to refuse any return that does not meet all these requirements.
Only items purchased online are eligible for a return as the items were not able to be seen in person. This policy does not apply for in-store purchases in any way, shape or form.
Ship the items via U.S. Postal Service Registered Insured Return Receipt Requested, and be sure to retain your copy of the postal documents. Return your items to:
Noble House Jewelry
11620 Metcalf Ave.
Overland Park, KS 66210
All returned items are inspected immediately upon arrival by a Noble House Jewelry representative to ensure that they are received in satisfactory condition with all paperwork. They are then processed in the order received where we rapidly process the return and issue a refund in the same form that the merchandise was purchased.
Remember:
- Items must be as you received them, undamaged and unused.
- Fill out return form, include all gem reports, appraisals and other paperwork that came with the item.
- Call 913-491-4861 for a return authorization code.
- Clearly print the return authorization code on the outside of the package.
- Ship via US Postal Service Registered Insured Return Receipt Requested.